Services
Line management
We have an excellent track record in providing critical back
fill management support, particularly in times of short notice
when business continuity needs to be maintained (resignations,
recruiting new staff, long term illness, career breaks etc). We
understand the deadlines involved in banking operations and can
provide you with that essential quality 'time bridge' to enable
you to find suitable replacement(s) and / or implement new solutions.
Project management
Our project management team has honed their skills on a wide
variety of banking projects. Our project methodology centres on
a 'user friendly' concept where we work closely with our clients
from analysis to completion in order to assure them of quality
and satisfaction.
Process mapping
We incorporate software tools to break down / build up process
structures and provide our clients with logical drill down maps
with textual commentary as an integral part of the process mapping.
Staff training
Our training people have expert knowledge of markets and products.
We can help by providing training sessions to explain the intricacies
of the various products and their settlement trails, in plain
language, which enables everyone to understand.
Coaching
New supervisors and managers can often find it difficult to make
the transition to 'management' from their previous jobs. We will
work with them to explain best practice, and ease their path through
the minefield of 'in house politics', by teaching them to observe
the business protocols which are necessary, to avoid making a
'faux pas', without intention or realisation.
Process re-engineering
Our distinct competitive advantage in this field derives from
our unique combination of ICT skills, and our expert knowledge
of the mapping software package we use, (mentioned above). Our
speciality lies in Financial Markets and Banking Operations because
of our in-depth knowledge, however, we can also re-engineer in
other fields, if requested.
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